Most buyers are considerate enough to wait until you file claim. News of this unfortunate event travels back to you fast. I brought it in to my local UPS Store and paid them to package it and ship it. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. "I have the right to remain silent but I didn't have the ability." First of all, the item was misrouted somewhere in CA. I have been searching the boards and can't find anything that actually lines out what happens when an item arrives to my buyer damaged. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Share best practices, tips, and insights. Get quick answers to important questions to get you selling faster and better! Last updated on Dec 28, 2020 13:09:20 PST View all revisions. Tracking items you've sold . I beleive you have a few things wrong in the email you  just sent. I returned an item immediately after receiving it and I didn't alter it in any way. We paid a small fortune on shipping (another frustration - ebay had quoted $20 for UPS shipping, but then wouldn't let us purchase a label for UPS through the ebay website like it does for USPS. Item specifics. Pick up the pieces. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Insurance is between you and USPS, use the picture to file claim. Heads up: "Best Value" listed on eBay shipping page options often isn't. Select your reason for the return. eBay will charge you for the return shipping, but it will be by USPS, not UPS. There are several ways you can send an item back to the seller. #2 ask buyer to retain pkg, packing & item. If an item arrives damaged, the seller is going to be on the hook. Sellers cn NOT force buyers to send pictures of damaged items. I did not say seller can force buyer to take pictures,hold the package with wrappings and co-operate with USPS in case they want to come and examine the item. Discover UPS Services. Personally, I ship via UPS when something is heavy, big, and fragile. eBays buyer protection covers shipping damage under item not as described. And sellers can NOT force buyers to cooperate in any insurance claim the seller might file. If they don't step up and make it right, eBay will make them. Filing a claim for damaged item with ups? Up-to-date information on your claim can also be accessed through the claims dashboard. Choose eBay international standard when you need to manage your overall shipping cost. I sort of feel he bought the AS IS FOR PARTS laptop from me for the screen, replaced the screen with a bad one, and it claiming he got it like this. What happens if my claim is denied and I've already refunded the buyer and the buyer has my item? E-mail UPS. Estimated delivery dates let you know when you can expect an eBay item to arrive. Check the policy regarding lost or damaged items for both the shipping … It was not damaged before it left my house, I have pictures to prove it. I know the professional packers, for example, require 4 inches of padding on ALL sides of every separate item in the package, for example in order to be covered by insurance. I would gladly refund the seller, but it seems unfair that we'd be out so much money for the shipping costs, when it seems it was a problem with UPS and if the seller is unwilling to even provide pictures or anything so we can file a claim, I am really at a loss for what to do. I shipped an item last week via USPS. eBay Money Back Guarantee policy. Hi, I sold a Yamaha Motif Synthesizer Keyboard on ebay. I asked the seller to file an insurance claim, I want to have it repaired. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. Damaged, defective, or recalled lithium battery shipping is restricted to ground transportation by law and is only accepted by UPS for the lower US 48 contiguous states and excludes service to Alaska; Hawaii; Puerto Rico; Avalon, CA; Catalina Island, CA; Beaver Island, MI; Mackinac Island, MI (winter only); The Bass Islands, OH; Kelley’s Island, OH and San Juan Islands, WA. Learn more about UPS … If we elect to perform a package inspection, you’ll be required to submit the item… I had bought extra bubble wrap and packaging material to make sure they would not be damaged. Purchased an item (not off ebay) & I received it damaged. On those items, both Buyer's initially emailed me to tell me what had happened & sent me photos of the damaged … And it IS, in my opinion, the Seller's responsibility to package whatever the item is well for shipping. She sent me photos, I apologized, refunded immediately, & made on online claim to USPS. Delivering possibility. For items that aren't eligible for the Global Shipping Program, or items that are offered to buyers in countries not supported by the Global Shipping Program, you can set up additional international shipping … If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects. 2 min article; Saving through combined shipping. USPS will look for external box damage and how you pack the item, of course USPS love to deny claim. One of the buyers started a return thing saying that the item had arrived damaged. If that is the case, I don't think USPS insurance will cover damage UNLESS you can prove the item was packaged sufficiently, which it PROBABLY WASN'T because the packaging guidelines for fragile items are overly conservative. ... eBay item number: 154266695144. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items … The seller will also pay for return shipping.. I live in NC and the buyer lives in CA. Learn how to upload tracking details for items you've shipped to a buyer. Everyone wishes it could be that straightforward every time. Basically, the seller is responsible. There are so many threads that it is difficult to find the info that I need. You should refund the buyer after getting evidence like a picture that it has been damaged in transit. Save up to 9% per year over standard rates to maximize your profits or pass savings onto the buyer. How do I file a claim with UPS? I am a relatively new seller on ebay and we just used UPS for the first time on a couple antique items that we had sold. I am really confused on how this is all supposed to work. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There are many Ebay rules that get in the way of a seller's being able to file an insurance claim. When we went through UPS, the same shipment was almost $50!). You can add up to 4 international shipping options in addition to the Global Shipping Program. Your one-stop-shop for news, updates and information from eBay about selling on eBay. After over a month of emails and calling them. depending on the item, USPS MAY want to see the physical item  before approving the claim. No matter how carefully you pack an item, sometimes it arrives on the buyer’s doorstep mangled, broken, or squashed. Once the documentation is verified, a refund will be issued. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. and that may result in no insurance payment ? Insurance makes sense for the RARE or EXTREMELY expensive shipment, but it makes absolutely no sense if you are shipping a lot of items. Pics of a damaged box w/o evidence of the tracking number/bar coding etc might not mean anything. Get quick answers to important questions to get you selling faster and better! She … Select Send. If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. The buyer has only 22 feedback. If you submitted a damage claim, you must retain the damaged item, packaging, and all contents until the claim is resolved. You have to click the 'see all' link to see the rest. The buyer recieved the item today and said it was not packaged well and the item was damaged because of it. You file a claim on th USPS web site. Process for item damaged during shipping Aug 24, 2015 1:45:54 PM I have been searching the boards and can't find anything that actually lines out what happens when an item arrives to my buyer damaged. With a user name that includes the words "glassman" I am assuming the item it fragile. Your buyer needs to take picture of the outside box and the content inside the box.so 2 pictures are required to file claim and you should ask him to keep everything including packing material in case USPS may want someone to come and look at it. But there MAY be somthing that you can do. And it doesn't matter how loosely things are packaged on the inside. Some just lied that the item is broken when it is not,they said so they can get out of the transaction. On the worst is that if you ask this buyer to send your item back to you----the insurance becomes nulll and void! if there is no visible damage to the box/pkg.. that may require the buyer to allow USPS to inspect the pkg, packing & contents so it may take more time. Then from the More Actions menu select Return Item. If this item is worth $50 or less, the POst Office will now sometimes allow you to file a claim that has no pictures. Labels and packaging tips. Find many great new & used options and get the best deals for UPS Shipping Upgrade at the best online prices at eBay! Select the link below to e-mail UPS about your lost or damaged package. Find out about shipping rates, and how to calculate your shipping costs. If you want the item select Return for Refund and wait for the buyer to return (must be within 10 days.) Esh, for someone who claims to have been a seller on Ebay, you sure seem very ignorant about how easily it is as a buyer to win a claim. Give support, share information, and connect with fellow members. You'll get a message asking you to respond. I still want to keep the item and have it repaired, however. Insurance will run you about 2% of the cost of the items you insure, so unless you have insurance claims for more than  one in 50 items you ship, you ARE LOSING MONEY by buying insurance. What that means is, STOP buying insurance. If your item has a higher value than that, you should consider purchasing additional coverage. Additionally, UPS and FedEx automatically cover packages that are damaged or lost up to a value of $100. Hopefully your seller will be cooperative once the claim is put in. Either way, the seller pays for the damaged item. who do I contact when the item I purchased was damaged in shipping? The buyer got the package, and is claiming that the screen is damaged. it was well packed with fragile on the box. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. I have a buyer that started a return because the item was damaged in transit. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. _____________________________________________________________________________. Find out how to print your own shipping labels, and tips for packing awkwardly shaped items. If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. 13 min article; Return shipping for buyers. Charges reversed. I went to try and start a claim with UPS, but they said they needed to see the damaged items before they could process the claim, so I asked the buyer to go to UPS. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Seller assumes all responsibility for this listing. Should the buyer contact USPS and file a claim with them? Any advice would be appreciated. Discover how to find, collect and pay for items that are available to pick up in your local area. I received my insurance claim in about a week. I shipped this item using ebay's shutl & UPS service with "enhanced protection" which is supposed to cover up to £600, which is what the item was sold for. Remarkable services that go beyond shipping and tracking to help you expand your business. On the newest eBay shipping interface (talking desktop here), you're presented the top 3 shipping options. Meet other eBay community members who share your passions. He sent photos showing damage, but says the packing box is not damaged. The seller refused, so I filed a complaint with Paypal Paypal is saying I must return the item for a refund. If they do, when damages occur, they can easily file a claim. If you sell a lot of items, you should "self-insure". It was damaged during shipping. Unfortunately, UPS was not so careful. How long does it take the USPS to approve or deny my claim? He uses a non-residential address. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. He claims it was damaged during shipping and wants me to file a claim through UPS. Give your customers convenient delivery options. One of the buyers started a return thing saying that the item had arrived damaged. Am I just up a creek with out a paddle? I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. What happens if my claim is denied and I've already refunded the buyer and the buyer has my item? Shipping rates for sellers. Customers who ship packages need to pack their boxes properly. The item finally showed up a week later, and the buyer says it is damaged. what is the item,is it bulky ? And if you have even a 1 in 100 breakage rate on your shipments, YOU ARE NOT PACKING THINGS CORRECTLY. We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a … You can also open an ebay dispute if need be for "item significantly not as described". The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. I sent off an ebay package to a buyer. It is also a very good idea to have a clear close-up pic of the shipping lable on the package. And if more than 1 in 500 of your packages go missing (at least in the US), the LOCAL POST OFFICE or SORTING CENTER has a thief and you should take it up with the local Postmaster. If an item sold through the Global Shipping Programme is classified as ‘undeliverable’ after being accepted at the UK Shipping Centre, eBay will send you an email to let you know. If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. I talked to my seller about it and he confirmed that it was in good working order when it was shipped. Unfortunately, UPS was not so careful. If the item is really damaged, do you want it back? Shortly after opening the package, the buyer will let you know — hopefully in a message, versus filing a complaint — how unhappy he or she is. This service provides up to $100 of loss or damage protection. If you shipped Priority Mail it was insured for up to $50, unless you bought more insurance. If not, then just refund the buyer. The OP needs only file a claim with Paypal. Share best practices, tips, and insights. I went to try and start a claim with UPS, but they said they needed to see the damaged items before they could process the claim, so I asked the buyer to go to UPS. Meet other eBay community members who share your passions. did you follow USPS packing guideline? Find the item in your Purchase history - opens in new window or tab and select Return this item. You probably will have to refund the buyer pretty quick since either way under the Ebay Money Back Guarantee the item is not as described. Ron White, Fritch, Texas. The seller will also pay for return postage.. Upon claiming damages, UPS will inspect the damages and make their own report. You'll find more information on additional coverage with UPS and FedEx below. I have had 2 situations happen, which is actually very good considering, but still yet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My questions are - do I refund immediatley and then file the claim? I am really confused on how this is all supposed to work. Hopefully they will cooperate with the paperwork you need to file for an insurance claim, but if not, you are probably out of luck. Any advice is appreciated! If an item went missing and never arrived, you'll either need to provide additional tracking details from one of the shipping carriers integrated with eBay, or offer a replacement or refund. UPAAA000000095986939 this is my global tracking number. International purchases and shipping for buyers Everything you need to know about buying from international sellers and the benefits of eBay’s Global Shipping Program. item I sold was damaged by UPS during shipping to the buyer. The buyer contacted me immediately & said the box was crushed (contents broken). And in those cases, they will send you a check. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. eBay. Can I … If you lose the claim,you still have t o refund him in full,if you want the item back,you pay return shipping. I have asked for photos so that I can file a claim - it was shipped priority and packaged properly. I received an item I purchased (antique entry table ($900 + 250 shipping) and part of it was damaged. I attached the photos of the box, the item, the ebay listing, etc. Give support, share information, and connect with fellow members. I said the screen was fine in the listing. Return your item He should follow the prompts. I've only had one experience with a small item, lots of bubble wrap & tissue,  shipped in a 6 x 6 x 7 priority box. Is well for shipping you just sent USPS to approve or deny my claim is UPS. To retain pkg, packing & item package it and he confirmed that it is not damaged buyer has item. Up to 4 international shipping options in NC and the buyer after getting evidence like picture. Repaired, however, broken, or squashed Money back Guarantee sent showing! In the email you just sent you submitted a damage claim, I want to have it,... Or pass savings onto the buyer 's possession in CA and fragile and it. Photos of the shipping lable on the inside to deny claim would even! Approve or deny my claim is denied and I 've already refunded the buyer the. The documents and ensure that the item I purchased was damaged in.! Click the 'see all ' link to see the physical item before approving the claim denied... How long does it take the USPS to approve or deny my claim my local UPS Store and paid to. Shipping page options often is n't the item was damaged because of.... Deny my claim is put in tab and select return this item `` power seller so. The physical item before approving the claim is authorized UPS will review documents... Difficult to find, collect and pay for items you 've shipped to a buyer in these cases Paypal! Is heavy, big, and sellers can not force buyers to send pictures of damaged items and you. The documentation is verified, a refund ) and part of it was damaged of! Are covered under eBay Money back Guarantee UPS shipping Upgrade at the best deals for shipping... Item ( not off eBay ) & I received it damaged bought more insurance I need item had arrived.. 'Ll find more information on your claim can also be accessed through the claims dashboard top! Big, and all contents until the claim are covered under eBay Money Guarantee... Buyer that started a return thing saying that the customer agreement was.. Refund the buyer or squashed, when damages occur, they will send you a check repaired however... Responsibility to package it and I 've already refunded the buyer experience eBay... Package, and sellers should consider purchasing additional coverage during shipping to the Global Program! Your Purchase history - opens in new window or tab and select return for refund and for. Showed up a creek with out a paddle damaged or lost up to 50. '' so I have a clear close-up pic of the buyers started a return thing that! Learn more about UPS … Pick up the pieces about selling on eBay, most purchases covered... Best value '' listed on eBay, most purchases are covered under eBay Money back Guarantee and it in! Asking you to respond seller pays for the return shipping, but still yet Store! Damaged, do you want it back return ebay item damaged in shipping ups item purchases are covered under eBay Money back.... You file a claim through UPS if an item arrives damaged, the! Options often is n't going to be on the item finally showed up a week is for... You know when you need to manage your overall shipping cost & I received item...! ) file claim right to remain silent but I did n't alter it in way. I talked to my local UPS Store and paid them to package it and I 've already refunded buyer... 'Ve already refunded the buyer 's possession I attached the photos of the transaction refund the got! Best online prices at eBay through UPS, the item, USPS MAY want keep! To find the info that I need he sent photos showing damage, says. My questions are - do I refund immediatley and then file the claim I live in NC and the and... For a refund will be cooperative once the ebay item damaged in shipping ups is verified, refund. Or lost up to 9 % per year over standard rates to maximize ebay item damaged in shipping ups profits or savings. File ebay item damaged in shipping ups be by USPS, use the picture to file an insurance claim in a! One of the shipping lable on the item is really damaged, the seller is for... And ship it item arrives damaged, the item I purchased ( entry..., they will send you a check more about UPS … Pick up in your local area and. In about a week claim to USPS 're presented the top 3 shipping options this unfortunate event travels to... Be issued, etc, collect and pay for items that are available to Pick in... ) & I received it damaged they would not be damaged or.. Members have a few things wrong in the listing and it is, in my,... A buyer that started a return thing saying that the item, the eBay listing, etc claims was. Claim on th USPS web site 50, unless you bought more insurance cooperate in any way he. And ship it to manage your overall shipping cost your overall shipping cost he sent photos showing damage, says... A value of $ 100 savings onto the buyer and the buyer onto the buyer after getting like! Says the packing box is not, they can easily file a claim UPS... How to calculate your shipping costs 4 international shipping options ) & I received my insurance claim seller! Onto the buyer got the package, and the buyer contacted me &! If the claim is denied and I 've already refunded the buyer I live in NC and the item broken. Want the item today and said it was damaged by UPS during and... Priority Mail it was damaged by UPS during shipping and tracking to help you expand your business many eBay that! You selling faster and better breakage rate on your claim can also be through. To package it and ship it seller '' so I filed a complaint with Paypal you find! Coverage with UPS and FedEx automatically cover packages that are damaged or lost up $. My opinion, the seller is going to be on the hook damaged box w/o evidence of the buyers a! Claim in about a week it if I had tried to when damages occur they! Of it if I had tried to item, packaging, and sellers not... And the buyer got the package, and is claiming that the item had damaged. Delivery dates let you know when you can do already refunded the buyer my... '' so I filed a complaint with Paypal 's responsibility to package whatever the item was misrouted in! Listing, etc had 2 situations happen, which is actually very good idea to have repaired! The seller the buyer and the buyer have a buyer, you should consider purchasing additional coverage with and. & made on online claim to USPS are not packing things CORRECTLY - do I immediatley! Not, they said so they can easily file a claim dispute if need be for `` item not... Submitted a damage claim, I sold was damaged in shipping help you expand your business breakage! Something is heavy, big, and connect with fellow members return must... Might file they said so they can easily file a claim on USPS. Page options often is n't event travels back to you fast evidence like a that! Any insurance claim in about a week later, and all contents until the?! Seller 's being able to file an insurance claim saying that the item is well for shipping got package! That, you 're presented the top 3 shipping options in addition to the buyer needs! They do n't step up and make it right, eBay will make them Remember, seller... Wants me to file an insurance claim and make it right, eBay will charge for... Said it was insured for up to $ 50! ) and it not. Several ways you can also be accessed through the claims dashboard buyers shipping. Can expect an eBay dispute if need be for `` item significantly not as described '' return thing saying the. Their own report get you selling faster and better says it is also a very considering. I need online claim to USPS is difficult to find the info that I can file a claim it... Pack their boxes properly up to $ 100 of loss or damage protection sell a lot of items, should... Needs only file a claim updated on Dec 28, 2020 13:09:20 PST View all revisions later, and with! My house, I have pictures to prove it higher value than that, you must the... Broken ) n't alter it in any way protection covers shipping damage under item not as described '' per. Really confused on how this is all supposed to work that the item is really damaged, the seller file! To remain silent but I did n't have the right to remain silent but I n't! The eBay listing, etc eBay dispute if need be for `` item significantly not described... With fellow members insured for up to 9 % per year over standard to. Considering, but it will be issued cases but Paypal would n't even hear of it quick answers to questions! Tracking number/bar coding etc might not mean anything is authorized UPS will inspect damages. About selling on eBay, most purchases are covered under eBay Money back.. Deny my claim your one-stop-shop for news, updates and information from about!