The empty package was not from the buyer because they were a newbie and didn't even complain or say anything. I had no idea until it showed up empty and then I refunded the buyer. Simon Hayden. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. Hello, I am looking for some advice regarding refunds and the global shipping programme. The snow globe was bubble wrapped, had a box, then packing paper and popcorn foam. Tracking eBay package in Germany. Items shipped to most countries can be covered, although there are some exclusions. Received the note below today from customer service. Hello A. VLADUCA, Thank you for visiting the seller forums with your inquiry. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. Claims is made after 30 calendar days from when the parcel was dispatched; You do not provide all the documents requested by customer service. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items from them. The package was finally delivered yesterday, Dec. 14. Ask eBay to step in and help. I purchased a limited edition snow globe for $100 with $25 shipping and handling. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee.You can return it even if the seller's returns policy says they don't accept returns. To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. Follow these steps to get your refund. if you shipped it Priority, it had $50 insurance on it. However, if the seller hasn't been able to resolve your problem after 3 business days, we're always ready to step in and help. The item was still in factory shrinkwrap but there was no padding for it … The astute sellers’ response - ‘This is a claim for an item which the buyer asserts arrived broken. On eBay, we offer ShipCover insurance when you buy and print USPS labels on our site. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Buyer is very helpful and provided me photos of the damaged item. What happens after you've started a return. I noticed a tiny broken piece and when i took it out 2 other parts were broken. Unfortunately, since you did not post the item with tracking, you are limited to these two solutions: – Refund the buyer The package was damaged, it looks like a truck tire ran it over or something??? Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. I sent a package to someone through an ebay auction. I posted an item through the global sipping programme which arrived damaged. Thankfully, when I made the purchase, in the shipping options, I opted to include shipping insurance (vis USPS). Labels are not applied to parcel correctly How to apply the shipping label to the parcel. I do believe my items were taken by US customs. On eBay’s side, they may consider the package delivered as per the tracking number. eBay International Priority Shipping packages from USA to Germany are often delivered by Artis-Web.de, UPS, GLS, DHL Paket and myHermes DE. Buyer opened an INR case and the case was closed on Dec. 12, and the buyer was refunded. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. As for the eBay Money Back Guarantee, yes again the buyer can lodge a claim. End of claim. I sent off an ebay package to a buyer. The buyer wants me to refund her in full plus the shipping charges. If your item has arrived, but there's something wrong with it, or it doesn't match the listing, you can return it. WE don't waste out time calling ebay for a stuck package as you will always get the same answer. Once your package has left the Global Shipping Center in Erlanger, Kentucky, US it's handed over for international delivery to one of Pitney Bowes' subcontractors. I appealed the case and ebay just told me they decided to keep the original outcome and won't issue me a refund. as its no your fault if its broke in the post. Part of eBay For Dummies Cheat Sheet . June 4, 2020. Am I responsible for that? I bought an item for £50 plus £9.50 postage. The post office may ask for proof of the damage so a picture is important both for ebay and the P.O. But DO ask for it back, and don't refund until you do. Item was sold on ebay and sent by MyHermes. I sold an item on Nov. 14. Things have changed since 2001. My item arrived broken. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. I've already opened a dispute with PayPal, but we're at an impass: I say, "I'm not accepting broken merchandise, with the hope that the Post Office will pay me back at some point in the future." Item arrived damaged. Seller Is Out of Luck when eBay Packages Get Stuck: by: FeelingFroggy : Fri Jun 5 18:24:01 2020: Nothing new about that. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? I informed seller. If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Hello, I tried to claim a refund from MyHermes due to heavily damaged parcel. Please send your website feedback here - we won’t reply to your message. They did not ask for me to return the item. If you want to contact us about something that needs a response, please contact us here. Check your item's delivery information. Most sellers are also willing to accept returns if you’ve just changed your mind. By Marsha Collier . Jonathan Ward paid for express delivery with DPD to send a £625 fabric printer to an After over a month of emails and calling them. Return your item. contact your buyer and ask them to send a photo via the ebay email of the damage, if they are honest they will do so. Reply. Label was printed using Shutl service on Ebay. If you have a reference number and want to check where your item is, please use Track your item. If your item hasn’t arrived, has turned up damaged or faulty, ... You can follow your package online all the way to your shipping address when the seller uploads tracking information. This is where eBay is right, you're responsible for getting the item to the buyer. No Returns means nothing when it's broken. Appeal eBay's decision about a return or missing item for buyers. The tracking information says that it arrived at their mailbox and the tracking information online says nothing about it arriving damaged or missing contents which USPS would have notated. Once you've started a return, you can check on the status of your request at any time. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. The seller has 3 business days to get back to you. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. I bought a stereo component off ebay, and it arrived broken. Select Send. It states the package arrived but was ripped open and the item removed before it was delvered. Problem is ebay won't do anything. Order was shipped USPS First Class with no insurance. They all tracked to the item has arrived in an international destination, then stop. Learn more about asking eBay for help. So there could be costume jewelery going to 5 different buyers in Canada but the manifest would only show the total value for all costume jewelry along with taxes and duty info. If you decide to accept the request, it is important that the buyer returns his product before you issue a refund. You'll find a full list of countries and items that aren't included in the Frequently Asked Questions section of our ShipCover page - opens in new window or tab . The package used does not follow our Packaging guidelines. @1978left wrote:. Best question is if you spending all that time on the phones each day is it really worth it. When the eBay selling habit becomes profitable, there’s a good chance selling can morph from a hobby to the desire to build a full- or part-time eBay business. When i ship things on ebay i take a picture of it before posting plus i wrap it in bubble wrap even if its unbreakable no one can say then it was damaged also send it recorded and if they say its damaged make them send you a picture and if it looks that they have broken it then show them evidence you have of what it was like when you posted it. It wouldn't be broken down for each individual item or for each buyer's package. Most sellers are also willing to accept returns if you've just changed your mind. Becoming a great eBay seller means there’s a financial reward for a bit of work — and a lot of fun — ahead of you. Its been happening for years. When you fulfill an Amazon.com order, buyers are always given an opportunity to request a refund, and sellers have the option to accept, issue, or close the refund request. Cancelling your case This is often a scam for buyers to get free stuff, and they prey on new sellers like you that may not understand. Hi all, So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. To help you find the information you need, we've pulled together all of our useful articles about refunds on eBay. I had an item go missing and the seller said that they had proof of posting but would send me another item out, that never arrived either contacted ebay opened a case and the case closed and i ended up £10 out of pocket with no item. Seller said they would claim off Parcelforce, as they had paid for insurance and I stupidly agreed, thinking I was being helpful. If they are chancers ask them to return the item for a full refund, they have to pay for the postage and packaging. Some sellers may also be able to send you out a replacement item, if they have one. Instead it would be broken down into categories based on the HS code. The guarantee clearly states “Not Covered – Items damaged during…postage”. 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