professional personal services: tourist guide, interpreter, cook, nanny, personal trainer, driver, bodyguard, personal shopper, etc. Concierge desk pertains more to hotels. Beyond that initial similarity, the two differ greatly in purpose and function. Sometimes, you'll need to ask the front desk where to find the concierge. But … ... some work the front desk, some work on the excutative floors for check in. Concierges have a broad range of responsibilities that may make their career role hard to define. Best Perk: The concierge can make reservations for port-of-call car rentals and restaurants. Managed front desk and provided assistance to guests as needed. Check out alternatives and read real reviews from real users. Behind the scenes, when concierges aren't helping guests, they may have other duties such as keeping track of room cleaning and maintenance requests. Sometimes, you’ll need to ask the front desk where to find the concierge. It's possible for concierges to add to their salaries with tips, as it is customary to tip a concierge. If they wish to advance, they may earn an associate degree online while continuing to work, and even study further for a bachelor’s degree. Hotel Concierge; Concierge (Part-Time) Front Desk Agent; Concierge job summary. Many times in a very busy hotel, the front desk agent will send a guest to the concierge to make a call to an airline. Easily apply: Urgently hiring: We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of exceptional customer service. Personal Concierge Industry. The concierge's job is more about helping you enjoy the area you're visiting. Why Businesses Hire a Concierge. Think of the number of people that enter and leave your business building or property each day. Salary estimates are based on 14,511 salaries submitted anonymously to Glassdoor by Front Desk Agent/Concierge … Trustworthy, discrete, loyal and ethical. Filter by location to see Front Desk Agent/Concierge salaries in your area. Concierge definition is - a resident in an apartment building especially in France who serves as doorkeeper, landlord's representative, and janitor. Apartment concierges perform similar tasks for residents, such as getting a cab or finding a personal shopper. JOB TITLE: CONCIERGE. If you want to know which restaurants are nearby, the front desk often has menus you can look at. Front-desk clerks. It's positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side. As you take a chair in front of the desk, you know that you're receiving special attention from an expert, who will take the time to help make your stay enjoyable and memorable. *Median salaries are the midpoint in a list of salaries for an occupation, with half earning more and half earning less. If they wish to advance, they may earn an associate degree online while continuing to work, and even study further for a bachelor's degree. But if you want a recommendation for an elegant, out-of-the-way spot or a cozy Irish pub, you contact the concierge. It helps if they have taken the tours themselves, but of course it’s not possible to visit every single spot in the surrounding areas personally. High School Diploma. Front desk are more receptionists. If the guests have any questions, such as the hours or location of the gym, it's the front desk clerk's job to know the answers. As you take a chair in front of the desk, you know that you’re receiving special attention from an expert, who will take the time to help make your stay enjoyable and memorable. They may also be promoted by earning an online degree. Still not sure about Concierge Plus? You must use your keycard to get into the lounge, and then there is a front desk with concierge staff, who you quickly get to know over the course of the cruise. The Concierge normally works at a hotel or apartment/condo. On cruise ships, the concierge may even be on a different deck. In many instances, though, the concierge sits at an actual desk, rather than at the counter. Insightful Analytics & data. Concierge desk pertains more to hotels. Your summary should provide an overview of your company and expectations for the position. Loading and unloading luggage from the vehicles … Opening the front door for guests. They also convey any important information, such as what time breakfast is served. Detroit, MI. On cruise ships, the concierge may even be on a different deck. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. Sometimes, you'll need to ask the front desk where to find the concierge. Where Fashion Meets Function. To gain that extra knowledge, concierges may take courses or study local history. Instead of just being the concierge at the front desk, you’re a person they can recognise and refer to by name. How to use concierge in a sentence. They assign rooms to guests, give them room keys, and explain how to get to their rooms. Businesses can need a concierge for as many reasons as there are types of business. In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you. The Front Desk Concierge (Front desk staff or Receptionist) is often the first to interact with guests, so it’s important that he makes a good impression. If a guest's request to the hotel concierge is not strictly related to their stay, it's the wrong question to ask. The concierge’s job is more about helping you enjoy the area you’re visiting. If the guests have any questions, such as the hours or location of the gym, it’s the front desk clerk’s job to know the answers. The concierge doesn't work with all guests, only those who seek her services. Maintains inventory and stock of supplies, brochures, and collateral for concierge desks. Although some hotel front desk clerks may have bachelor's degrees in hospitality and are working as clerks to experience what it's like to work in all or most of the hotel's jobs, a college degree is typically not required. "With ALICE we have the certainty that all hotel activities are being carried out to completion, and if there is a delay, we know why. The concierge is not located at the front desk, and may or may not even be near the front desk. Just then, another clerk appears and beckons you over with a warm smile. Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. But if you want a recommendation for an elegant, out-of-the-way spot or a cozy Irish pub, you contact the concierge. The hotel Concierge is the most known type of concierges. (UK, education) The school year, or part thereof, between preschool and Year 1, when children are introduced to formal education. Serves as the guest 's liaison for both hotel and non-hotel services. 1 day ago. Keep your staff looking on point with our selection of professional Front Desk uniform attire. is that concierge is one who attends to the wishes of hotel guests while receptionist is an employee who receives visitors and/or calls, typically in an office setting. In a residential apartment building, you typically work at a desk or station near the front of the building. She's also the one who can procure tickets to the ballet, cabaret show or circus, and advise you on the best seats to choose. A hotel concierge's job is to enhance guests' stay at the hotel and help them discover the destination. Concierge vs Reception - What's the difference? Saves man-hours and adds efficiency. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Education. The desk of a hotel or office where guests are received. A concierge (French pronunciation: [kɔ̃sjɛʁʒ]) is an employee of a multi-tenant building, such as a hotel or apartment building, who receives guests. According to the Bureau of Labor Statistics, front desk clerks earned a median salary of $10.99 per hour, or $22,850 per year in May 2017. Barbara holds a B.S. They have the task of carrying luggage to the guests rooms and delivering messages to the guest, they sometimes even make travel arrangements for departing guest. 16. Skilled at learning new concepts quickly working well under pressure; communicating ideas clearly and effectively; and excellent organizational skills. concierge English The national average salary for a Front Desk Agent/Concierge is $25,178 in United States. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel They may also be promoted by earning an online degree. 11. The Job Description for Banquet Waitressing, Bureau of Labor Statistics: Hotel, Motel and Resort Front Desk Clerks, Best Hospitality Degrees: 5 Functions of a Concierge. In upscale establishments, a concierge is often expected to "achieve the impossible", dealing with any request a guest may have, no matter how apocryphal or strange, relying on an extensive list of personal contacts with various local merchants and service providers. Front desk agents are at the desk and receptionists answer the phone, but a guest relations person could be anything from the concierge who handles your bags and interacts with valet parking to a coordinator who plans kid’s activities at the beachside resort. Acts as the site liaison for the services and sales center. Front desk staff and concierges are both employed by hotels to provide services to their guests. The Concierge meets and greets all visitors and Residents of the property, provides excellent customer support and information about the community…JOB SUMMARY The following functions are typically that of a Concierge, however should the Concierge need assistance with any of the below functions, the Property office staff should provide support… If you want to know which restaurants are nearby, the front desk often has menus you can look at. But for those who do, how well the concierge helps them is often the most lasting impression they have of their stay. A Hotel Concierge’s main responsibility is to assist guests with everything they need, from making dinner reservations to acquiring tickets for special events; they basically act as a personal assistant to guests during their stay at the hotel. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Sometimes, you’ll need to ask the front desk where to find the concierge. How to Protect Your Property from Okupas? Travessia Prat de la Riba 34, 1-1 Barcelona 08849, KAKDOMA BCN, SL © 2021 Kakdoma Barcelona - concierge service, call us +34 644 235 607, e-mail kakdoma@kakdomabcn.com. Whether for a premier hotel, luxury apartments or exclusive corporate office buildings, the concierge will add value and service to your environment. A concierge is a virtual one-size-fits-all provider of personalized services. Receiving telephone calls that come to the front desk in the absence of the attendant; Respond to bell calls from guests either from the rooms or from where they are e.g. They learn on the job from more senior employees. 2005. They assign rooms to guests, give them room keys, and explain how to get to their rooms. at the door. The front-desk concierge can maintain a log-book of visitors. In many instances, though, the concierge sits at an actual desk, rather than at the counter. Excellent customer service skills. She can also make reservations for you, maybe even getting you in at the last minute when, if you called on your own, you’d be told there were no tables available. Front Desk Collection. Discover what KD Personal Assistant can do for you. All employees should have uniforms and name tags, not just for safety reasons but to establish some form of trust with your guests. 15. In hospitals, hotels and other service-oriented organisations, they act as vital links between institutions and their patrons. But for those who do, how well the concierge helps them is often the most lasting impression they have of their stay. Asbury Park, NJ. It helps if they have taken the tours themselves, but of course it's not possible to visit every single spot in the surrounding areas personally. We work efficiently and impeccably, so with us you save your time, achieve your goals and feel at home! A highly motivated and skilled professional who graciously resolves challenging client issues. Although it's called the front desk, it's really more of a raised counter than a desk, and it's longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. A concierge must have an in-depth knowledge of the geographical are and the favorite tourist sites. They also convey any important information, such as what time breakfast is served. They learn on the job from more senior employees. The most basic type of concierge you may be familiar with is the traditional doorman. She can also make reservations for you, maybe even getting you in at the last minute when, if you called on your own, you'd be told there were no tables available. It's been a long journey getting to your destination. Our Signature line of bespoke suiting, engineered for Uniform wear and tear. There are more. See the Functions of a Concierge. You're bleary-eyed and craving a hot shower as you lug your suitcases into the hotel lobby, including the big one with the wheel that somehow broke en route. Concierge/Front Desk new. Objective : Experienced forward thinking business professional with an exceptional knowledge of Federal HR processes.Seeking to provide top-quality human resource analytical support to help meet all company objectives. This has resulted in better operating margins, better payroll control, better inventory control, better administrative operation, and a higher NPS (Net Promoter Score). Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. She writes about business and career topics for bizfluent.com, careertrend.com, Harbor Style Magazine, the Charlotte Sun and more. What You Get: Beyond the usual front desk services and reservations, the Neptune Lounge offers suite passengers a library, Wi-Fi, and all-day espresso service. Front Desk Staff and Concierge Duties • Members of the front desk staff interact with guests primarily at arrival and … It frees up front-desk staff to deal more complex and value-added work. Studies have shown that communication is strengthened between people if they know each other's name. Concierge service is provided online by Concierge that deals with the single requests. Front Desk Concierge Resume. The concierge is not located at the front desk, and may or may not even be near the front desk. Although some hotel front desk concierges may have bachelor’s degrees in hospitality and are working as clerks to experience what it’s like to work in all or most of the hotel’s jobs, a college degree is typically not required. They register arriving guests, assign rooms, and check out guests at the end of their stay. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Heading for the front desk, you're dismayed to see that there's a line. 14. Better Security. It’s positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side. (On the flip side, they’d totally know if you tried to bring in a non-concierge … Front desk staff is, naturally, at the front desk, which is in the hotel lobby. A luxury traveler does not ask a hotel concierge these 10 questions. Barbara Bean-Mellinger is a freelance writer who lives in the Washington, D.C. area. Front Desk Concierge Resume. Concierge knows about the area and can tell you the restaurants, shows, really anything you would like to know as a tourist. This type of Concierge acts as a personal assistant in lifestyle management companies like Kakdoma BCN. North Detroit Senior High School. To gain that extra knowledge, concierges may take courses or study local history. A great job description starts with a compelling summary of the position and its role within your company. Many people start work at the front desk with a high school diploma and little or no experience. Planned Companies 2.7. Full customization options with fabric, color, linings and details of your choice. Your coordinator can work from a lobby desk, reception desk or cubicle. They usually work for wealthy travellers to whom they provide their unique set of skills and expert advice. Concierges earned a median salary of $14.49 per hour, or $30,150. from the University of Pittsburgh and has won numerous awards in B2B and B2C marketing. Behind the scenes, when concierges aren’t helping guests, they may have other duties such as keeping track of room cleaning and maintenance requests. A concierge must have an in-depth knowledge of the geographical are and the favorite tourist sites. 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