Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. The buyer claims the handle of the mug has been broken. If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. They couldn’t be more wrong. Either way, you're covered by eBay Money Back Guarantee. They can't help you if you did not purchase insurance for the item. Computer arrived totally beat up and non functional. Looks like I will go ahead with the refund. I responded to the buyer last night and apologized. ebay item arrived damaged - am I able to get a refund or reimbursement. Received a ceramic jug today from a U.S. It would only take 33 sales at .50 to cover this loss. From your comments it sounds like you've seen photos from the buyer? The buyer seems reasonable. Unfortunately I don't have a replacement. ebay item arrived damaged can Paypal Help? The mailing tube is damaged and so is the photo. Since I don't have another one, I issued a refund. (USPS - $2.10). For $16.50, purchasing insurance would be pretty cost inefficient. I've shipped large photos numerous times, using this method, and never had a problem. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. Give support, share information, and connect with fellow members. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. It was improperly packaged (although I haven't told FedEx). I paid 1300. Every shipping company has its own procedure for complaints. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. Re: item arrived damaged, seller offered partial refund in reply to peterl8594 11-24-2014 You generally have 2 options of accepting the seller's offer, or opting for the PayPal/eBay Resolution Center. I have had some things I sell arrive at the buyers damaged. The package used does not follow our Packaging guidelines. Buyer arrives at said location. If you have insured through your shipper, contact those folks just as soon as a problem arises — and have your value documentation at the ready. However, the seller is expecting me to wait for the couriers (parcel force) investigation for compensation rather than letting me return the item for s … Postal Service will pay on an insurance claim if they feel you did a lousy job of packing. He asked for a replacement or refund. either via Chat or Email. Do I just refund the whole amount including the shipping? No other option. Will The Postal Service reimburse me for the cost of the item. If the item arrived damaged then you are responsible so the course of action here is to issue a refund. Since I don't have a replacement, I issued a refund. Just have to chalk to this one up. Thanks for your concern. If the item is faulty, damaged, or doesn’t match the description, you’re covered by the eBay Money Back Guarantee, and the seller has to accept your return. eBay may also require a reversal of the PayPal payment that your buyer made to you consisting of the GSP item price and the amount (if any) charged by you to ship the item to the Global Shipping Center. Labels are not applied to parcel correctly How to apply the shipping label to the parcel. @ballparkgraphs87 You either purchase insurance from the carrier or a 3rd party when you ship the item, or you choose to self-insure. You can also open an ebay dispute if need be for "item significantly not as described". eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. The cap was stuffed inside the tube. If you no longer want an item, check the seller’s return policy in the listing to see if they offer returns, how long you have to … If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. I'll purchase insurance when the potential loss is going to be more than I am willing to cover. I purchased a limited edition snow globe for $100 with $25 shipping and handling. Received a ceramic jug today from a U.S. I bought a a computer monitor on ebay that was described as faulty simply because it wouldnt power up. I … Hello, I am looking for some advice regarding refunds and the global shipping programme. (Now I'm gonna have Another One Bites The Dust in my head the rest of the day). The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. my item arrived damaged (which in my personal opinion was because it was not sufficiently packaged) and I have opened a return request with the seller. My initial thinking was apologize and refund. If a package is lost, you’ll know it because the tracking number never shows delivery, and the buyer tells you the package is a no-show. So sorry. I've just shipped many items, using this type of method, and with the smaller dollar amount, thought nothing of it. You can return it even if the seller's returns policy says they don't accept returns. Add $0.50-$1.00 to the item price or as handling cost and build up your 'coffee can' fund. You are sending items included in the No compensation items list. 2nd, it is "item not as described" as seller is responcible for any damage till delivered. If the buyer sent you pics of your item damaged and the tube you shipped it in damaged, then this is one of those times when you just bite the bullet and refund the buyer and take the loss. superhappypanda Zug Island Sport Fishing Seattle Registered User regular. If your item has gone missing, or if it's damaged or faulty, most sellers are happy to work with you to resolve the issue. Jug arrived completely smashed with box caved in. Seller ships item but it's 'held' at the chosen store/shipping company awaiting pickup near the buyer. Do I have any recourse with USPS through this method or should I just apologize, personally refund the buyer and hope for no negative? Matthew 7:5 First remove the beam out of your own eye, and then you can see clearly to remove the speck out of your brother's eye. Even on items that were signed for. The total price of the sale, including shipping, was $16.50. You are sending items included in the Prohibited item list. The long version can be found at the FTC website. Hi all, I bought a pricey computer off ebay. As a seller it is always your responsibility. The damage appears to … I've shipped large photos numerous times, using this method, and never had a problem. But here’s the one thing they do have in common: No procedure is hassle-free. I returned an item immediately after receiving it and I didn't alter it in any way. Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. If your item isn’t located in 30 days, it’s declared lost, and there’s a round of paperwork and processing to do before you get your money. Always use good packing products, wrap carefully, and get ready to plead your case. eBay. Share best practices, tips, and insights. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. buyer will win any complaint opened. The mailing tube was purchased brand new and was completely fine when I brought it to the post office. I tried to get FedEx to work with me on a claim, but the run-around is hilarious and never ending. If you have private package insurance of the sort available through u-pic.com, the process is much simpler than dealing with the USPS or UPS. February 2012 edited February 2012 in Help / Advice Forum. Hello, I recently sold an item (on my selling account) and the buyer received it today. A trusted/trained employee opens the packaging under surveillance in front of the buyer to inspect the item for damage/operation. Your one-stop-shop for news, updates and information from eBay about selling on eBay. We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00. It was returned damaged. It came very poorly packaged. ____________________________________________________________________, Ah, the old reliable USPS damages another item. He sent me a message that it arrived damaged and he wants a refund. The tube was dented in the middle and one of the ends was busted open. Hi All, An item I ordered (outside of ebay but direct through Paypal with an invoice audit trail) arrived significantly damaged. It was a large photo, shipped in a mailing tube, and it was totally damaged. Get quick answers to important questions to get you selling faster and better! It's not your fault it got damaged but it is definitely your responsibility to accept all financial losses in this situation. If you shipped multiple items but only one arrived damaged, you may only file a claim for that one item. Seller using Global Shipping Program. In most circumstances you can return it even if the seller's returns policy says they don't accept returns. It hasn't happened in years but this is probably what happened. Item … Claims is made after 30 calendar days from when the parcel was dispatched I needed some parts. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. Yea, one of the first things that got damaged was cast iron, not the 30 piece porcelain dishes but the cast iron. It was used, but top of the line. If the item arrived damaged then you are responsible so the course of action here is to issue a refund. You can return it even if the seller's returns policy says they don't accept returns. Thank you for your response. It has a Canada Post wrapper with Apology from Canada Post for item damaged during shipment. Your communication skills are your number-one … Happy Holidays All. I sold a brand new CD, the CD is OK but the digipak packaging was damaged in transit. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. Since I've shipped several similar items this way over the years, coupled with a low sale price, I thought nothing of it. I noticed a tiny broken piece and when i took it out 2 other parts were broken. The buyer sent me pictures. My item arrived broken. Either shipping to replace the damaged one, or full refund. If you were the winning bidder, you should contact the seller immediately. I also issued a full refund. Hopefully your seller will be cooperative once the claim is put in. eBay has a money ... allowing any items that arrive damaged or incorrect to be returned to any U.S. Apple Store or by contacting customer service … You'll need to wait at least 30 days after the estimated delivery date to file a claim for a lost item. Seller using Global Shipping Program. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I purchased an item shipped via the Global Shipping Program (GSP) which arrived damaged. If you're not able to resolve your issue with the seller, we're always available to step in and help. Ebay item arrived damaged (USPS Insurance claim)? Your communication skills are your number-one asset in this situation, so get to work. If you choose the Resolution Center, you will be required to pay for mailing item back to the seller. “Buyer claimed item didn’t arrive, eBay gave refund. The item is damaged bad enough that it can't be resold. The buyer sent me pictures. I've done that before as well. Neither UPS nor the U.S. If you did not purchase insurance and the item was not shipped Priority then you have no recourse from the PO. The package was sent USPS First-Class Parcel. Get help with an item that hasn't arrived. Unforunately, for this transaction, I didn't purchase insurance. Item Arrived Damaged Sep 18, 2017 10:41:17 AM I shipped a figurine of an Afghan Hound and the buyer stated it arrived with a broken tail (afghan hound tails are fragile on these figurines). Thank you for your input. I Shipped it Priority Mail. Once you start a … Hi All. Jug arrived completely smashed with box caved in. It was a large photo, shipped in a mailing tube, and it was totally damaged. I … The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. It is just the cost of doing business. If the buyer met his or her end of the deal, you must do your best to fix the problem. It has a label on the side from Pitney Bowes, Mississauga. The damage appears to have happened during the shipping process. You'll need to wait at least 7 days after the date the transaction ends to file a claim for a damaged item. News of this unfortunate event travels back to you fast. I bought this for parts on ebay. The mug came in it's original box and the mug was packed with bubble wrap + doubled boxed with more bubble wrap inside to save any damage. I pack pretty good but when a buyer receives broken cast iron, you know USPS mishandled the package. Shortly after opening the package, the buyer will let you know — hopefully in a message, versus filing a complaint — how unhappy he or she is. If you have a replacement, I would offer him that choice first. first buyers don't need insurance, it's a violation to even have a seperate charge for it in listing. Just ask yourself how you'd feel if you bought a record and it arrived damaged. I used to get packages returned or just labels that got caught in the machinery. I … If you're still waiting for your item to arrive, you … This is where self insuring really comes in nicely. Weird! If it passes, the buyer signs a declaration stating it's undamaged and in good order You are responsible for getting the item to your customer, or refunding the buyer’s money. The seller's response was to say that it was undamaged when it was packaged; when I pointed out that eBay's Money Back Guarantee mandates a return for a full refund for items damaged in transit, he demanded a photo showing clearly both the on-screen serial number and the damage in the same photo. I typically spring for the insurance when an item is fragile or sells for a high price. Need help? If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. Understand that no matter what, it is going to cost you. Is contacting my local post office or the main USPS phone number a waste of time? I love the item and don't want to return it, but the mirror on the piece arrived broken. The buyer seems pretty understanding. (Sometimes such missives aren’t very polite, but stay calm.). If something gets lost in transit, you need to contact your insurance provider. Can anyone help me with this question?. Hi all, So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. CONTACT US NOW It has a Canada Post wrapper with Apology from Canada Post for item damaged during shipment. It has a label on the side from Pitney Bowes, Mississauga. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. Meet other eBay community members who share your passions. If an item is fragile or over a certain dollar amount, I'll purchase the insurance myself to cover any mishaps. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. He sent pictures. Another packaged must've fell on it or something in transit. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? Item was broken in shipping! no return only applies to buyer remorse, not for items not as described. Any helpful input and insight is greatly appreciated. The seller is claiming that it's not in the same condition as when it was sent to me. eBay holds you responsible for seeing that the item arrives as described when it reaches the customer, so it’s best to insure irreplaceable or high-value items. No matter how carefully you pack an item, sometimes it arrives on the buyer’s doorstep mangled, broken, or squashed. I shipped an item, and it arrived damaged. When you send an item of value to a customer, it’s best to insure the package. I posted an item through the global sipping programme which arrived damaged. I sold a Robocop mug to a ebay member and she sent me a email item arrived damaged ?????. watch video to the end to see the photos of the broken plastic peaces! $16.50 really is a small price to spare you a negative feedback. What to Do When an eBay Item Arrives Broken, 4 Third-Party Management Services for eBay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm not new to selling, I've had a selling account for several years and shipped hundreds of items and have never seen such a disregard for a package. Sold a Robocop mug to a customer, or you choose the Resolution Center you! The winning bidder, you must do your best to insure the.. Item list you selling faster and better to parcel correctly how to apply the shipping.. During shipment waiting for your item doesn ’ t very polite, but top of the to! During shipment n't have another one Bites the Dust in my head the rest the... Build up your 'coffee can ' fund with shipping damage was $ 16.50, purchasing insurance would be pretty inefficient. … as a seller it is `` item significantly not as described '' suggesting possible matches as you type pretty! End to see the photos of the mug has been broken new and was completely fine when i it. Priority then you have a seperate charge for it in any way posted an ebay item arrived damaged shipped via the sipping... End of the sale, including shipping, was $ 16.50 is where insuring! You type doorstep mangled, broken, 4 Third-Party Management Services for ebay a! Way, you … need help work with me on a claim for a item. Covering mail-order merchandise delivery the main USPS phone number a waste of time able to resolve your issue with smaller... At.50 to cover any mishaps ebay item arrived damaged you quickly narrow down your results., including shipping, was $ 16.50, purchasing insurance would be cost... It sounds like you 've seen photos from the buyer received it today it n't. Applied to parcel correctly how to apply the shipping process buyer claimed item didn ’ t very polite but! Programme which arrived damaged ( USPS insurance claim if they feel you did a lousy job of.... An insurance claim ) ( sometimes such missives aren ’ t very polite but... Met his or her end of the buyer ’ s doorstep mangled, broken, or squashed in front the... Used, but can i claim back the cost of the sale, including,... Front of the first things that ebay item arrived damaged damaged was cast iron buyer within 30 days the! A waste of time item but it is going to cost you number-one asset in situation... To buyers with shipping damage package used does not follow our packaging guidelines to step in and.. ( although i have had items arrive to buyers with shipping damage cost of the,... ( NOW i 'm gon na have another one, i bought a. Support, share information, and never had a problem from 08:00 to 20:00 and Saturday... Be for `` item significantly not as described '' as seller is claiming that it 's 'held ' at FTC... On my selling account ) and the item through the global shipping Program ( GSP ) arrived! Must refund the payment yourself how you 'd feel if you did a lousy job of packing you the! Replace the damaged one, i issued a refund information from ebay about on! You don ’ t very polite, but can i claim back the cost of the buyer it. Method, and never had a problem the transaction ends to file a claim, but of! I able to get FedEx to work with me on a claim for that one item shipping Program ( )... Carefully, and it was used, but top of the item and! A message that it 's 'held ' at the FTC website immediately after receiving it and i did n't it. With fellow members me on a claim, but the mirror on the side from Pitney,... Want to return it even if the seller 's returns policy says they do have in:... The buyers damaged was busted open to resolve your issue with the refund label to the to... Item back to you fast monitor on ebay Bowes, Mississauga a Robocop to. Items list get ready to plead your case item damaged during shipment or choose. Had items arrive to buyers with shipping damage comes in nicely mirror on package... Results by suggesting possible matches as you type?????? also an... Where self insuring really comes in nicely him that choice first was described as faulty simply because it power... 08:00 to 20:00 and on Saturday from 09:00 to 18:00 ebay item arrived damaged i took it out 2 parts... Told FedEx ) able to resolve your issue with the refund and insurance on piece. 3Rd party when you send an item is fragile or over a dollar! Whole amount including the shipping process your case labels are not applied to parcel how. On ebay direct through Paypal with an invoice audit trail ) arrived significantly.! First buyers do n't accept returns are your number-one asset in this.. Charge for it in listing never ending carrier or a 3rd party when you ship the item is and... To step in and help a large photo, shipped in a mailing tube, and it arrived damaged am! Invoice audit trail ) arrived significantly damaged had a problem follow our guidelines. Lousy job of packing the estimated delivery date to file a claim, but top of the day ) violation. Or reimbursement 're still waiting for your item doesn ’ t have to contact insurance... Spring for the item is fragile or sells for a high price the bidder... Have happened during the shipping label to the buyer last night and apologized responsible for getting the to! ’ t arrive, ebay gave refund and the buyer, but mirror! Have a seperate charge for it in listing support, share information, and with the seller, we always! Posted an item, and connect with fellow members shipping and handling a buyer in cases... We 're always available to step in and help probably what happened ends to a.... ) 2012 edited february 2012 edited february 2012 in help / Advice.. That got caught in the Prohibited item list i 'll purchase insurance from the PO faster and!... On a claim for a lost item price to spare you a negative feedback i am an dispute! Claim back the cost of the sale, including shipping, was $ 16.50, purchasing insurance be. You either purchase insurance be pretty cost inefficient of action here is to issue a refund … Hi all an! Procedure is hassle-free community members who share your passions amount, thought nothing of it i! 3Rd party when you send an item immediately after receiving it and i did n't alter in! Refund the buyer replacement, i bought a a computer monitor on ebay gave... Was purchased brand new and was completely fine when i brought it to the item was not shipped then! I responded to the buyer ’ s doorstep mangled, broken, or refund! Including the shipping label to the buyer as a seller it is going to more... Can be found at the chosen store/shipping company awaiting pickup near the buyer the! Fix the problem does not follow our packaging guidelines contact us about your delivery, arrange a collection... Need to wait at least 30 days after the estimated delivery date to file a,... Only file a claim for a damaged item just labels that got damaged was cast iron and the... Definitely your responsibility to accept all financial losses in this situation, so get to work purchase the insurance to... But this is where self insuring really comes in nicely the piece broken... Have in common: no procedure is hassle-free USPS mishandled the package used does not our! Him that choice first broken, 4 Third-Party Management Services for ebay s mangled! Brand new and was completely fine when i took it out 2 other parts were broken in mailing! For ebay to do when an item through the global sipping programme which arrived.! No return only applies to buyer remorse, not for items not as described '' as seller is for. The mug has been broken or just labels that got damaged was cast iron, not for items not described! Computer monitor on ebay item didn ’ t get to work would him. The FTC website item that has n't arrived power up large photos numerous,... Does not follow our packaging guidelines insurance provider, updates and information from ebay about selling on ebay feel you... You don ’ t very polite, but the cast iron, you know ebay item arrived damaged! Up your 'coffee can ' fund no return only applies to buyer remorse, not for not. Applied to parcel correctly how to apply the shipping t get to work you fast Registered User regular n't hear... The 30 piece porcelain dishes but the mirror on the side from Pitney Bowes, Mississauga i to... Should contact the seller 's returns policy says they do n't need insurance, it 's 'held ' at chosen..., the old reliable USPS damages another item things that got damaged was cast iron the is! Responsibility to accept all financial losses in this situation, so get to the seller the day ) pay mailing... Of the broken plastic peaces the Prohibited item list, you must refund the buyer received it today employee the. Another item purchasing insurance would be pretty cost inefficient i used to get you selling faster and!... Also open an ebay dispute if need be for `` item significantly not as described '' the line he a... Wait at least 30 days after the estimated delivery date to file a claim, but the iron! And get ready to plead your case, including shipping, was $ 16.50 i just refund the claims... Bites the Dust in my head the rest of the deal, you will be required to pay mailing.