All claims must be made with Packlink via the online claim form within 30 calendar days from when the parcel was dispatched. Frequently Asked Questions We ship from warehouses all over the country. If goods are delivered to you in a damaged condition, the Consumer Rights Act makes the retailer responsible for remedying the situation. Report Inappropriate Content. Delivery methods from eBay vary depending on where the eBay seller is physically located. The eBay Global Shipping Program lets you shop for thousands of items in hundreds of categories—with all the ease of shopping locally. If you are filing a loss claim, select the check box indicating "I have supporting documentation to describe the contents of the package(s)." Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. Apr. 13 min article; Return an item for a refund. When the item arrived, it had been damaged in transit and was no longer usable. Before … If they’ve changed their mind, your options depend on your return policy. Extract from the eBay Money Back Guarantee Not Covered - items damaged during ... if something is damaged during transit you take it up with AusPost, they have a claims process for damaged and lost items. View full details of Royal Mail's compensation policy for UK and international items and Parcelforce Worldwide's policy. you should file item not as described with either Paypal or Ebay. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. Royal Mail excludes cosmetic damage to the envelope or packaging, and will not accept liability for items that have not been secured or packaged in such a way as to prevent damage or part loss during the normal rigors of transit through the post. Purchase Date: 04/20/13 Acceptance: 4/23/13 00:16 AM Estimated Delivery Date: Tue. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might provide a partial refund to account for the loss in the item's value. After over a month of emails and calling them. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. All the buyer needs to do is open a case on PayPal to receive their refund. Unfortunately ceramics, china and glassware are quite high risk items to sell on ebay, due to the risk of breakage in transit. Regarding insurance, I have seen countless listings with optional insurance extra. While you wait for reimbursement from the party who damaged the item, you will still want to refund the buyer through PayPal (don't have the insurance company pay them out directly - have them pay you out instead). If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. * *. ***** A consignment of geriatric shoe manufacturers. I have filed a damaged item case with DHL to investigate in the matter, but haven't heard back yet it has been 2 weeks now. Hopefully your seller will be cooperative once the claim is put in. Since when is this a violation? If you have a reference number and want to check where your item is, please use Track your item. Message 1 of 6 (222 Views) Reply. You will greatly reduce the chance of your item being damaged if you wrap it correctly. Return shipping . Customer Service. You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. * * * .. The GSP makes things simple for buyers by automatically calculating import and shipping charges for international purchases upon checkout. When a business seller is selling an item to a consumer, any loss and damage to the goods that occur in transit are at the seller's risk. For information on Consumer Rights law, we recommend that you read this Business Companion Guide. - Photos of package and damaged contents (if applicable) - Serial number(s) of damaged or lost merchandise - Proof-of-value documentation, such as: - Copy of original invoice from vendor/supplier - Copy of retail invoice/receipt - Final confirmation screen of an online order with proof of payment - Itemized repair invoice or statement of non-repair - Appraisal(s) - Expense statement. first if reported those listings will be removed , it's been policy for some time. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. When my packages are "Damaged in transit" I wish they were still delivered, to let ME decide whether it is truly damaged. If an item you’ve posted using Royal Mail or Parcelforce Worldwide has been lost, damaged or delayed, you may be able to claim compensation – as long as you’ve met the conditions of posting. eBay Money Back Guarantee policy. Shippers require the original packaging and/or pictures. He sent photos showing damage, but says the packing box is not damaged. eBay branded packaging. If the seller can't keep the money, I'll make it to them, as I still consider the damage to be an unexpected type I've never seen before in all my years in the shipping business (the force could have gone through a good packaging anyway, IMHO). Also bear in mind that postage providers may charge extra for large, heavy or irregularly shaped items. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. The damage i can see in the photos cannot have happened in transit without damage to the box. In the rare event your package is damaged in transit please contact us within 1-2 days of receiving your item. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. After getting in touch with the seller, I've decided to proceed with a claim for SNAD/damaged in transit. Whether delivered to the wrong address or damaged enough for the label to be unreadable, having an item go missing is disappointing for both eBay buyer and seller. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Who is liable if my goods are damaged in transit? You also have the option to submit photo documentation along with your claim. I sent off an ebay package to a buyer. seller is responsible to deliver the goods in good order,insurance is to protect the seller in such case like damage in transit. By purchasing from us, you the buyer acknowledges this and will assist us with any damaged in-transit carrier requirements. Here's this info. We will likely require you to send a photo of the damage in order to process a claim with the carrier. For all I know the buyer could have ripped out the pages herself, or photoshopped the picture. When an item is damaged in transit, it's generally the responsibility of your courier service to reimburse you for any damages. . To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. To cut down transit times and Get you the parts you ordered quicker international transit have specific requirements listing... 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